In case the goods did not suit you for subjective reasons, the prepayment covers the delivery and is not refundable.
The company returns and exchanges goods of proper quality in accordance with the Law "On Consumer Rights Protection". Within 14 days from the date of purchase, you have the right to return or exchange the goods.
Returning goods for retail customers is based on the Law of Ukraine, Article 9 "On Consumer Rights" and specific rules prescribed on this website. You can return a product item if it did not suit you in style, size or even color.
The following are not subject to return:
- Goods of improper quality (used, worn)
- Goods purchased more than two weeks after purchase.
Return delivery of goods is carried out at the expense of the buyer
- call (063) 063-08-33, (095) 695-21-48, (096) 066-04-66 and inform us of your intention to return the paid goods;
- send us the goods (the manager will send you the shipping details);
- after receiving and checking the contents of the parcel for compliance with the conditions for returning the goods, we will return the money to your bank card or send another product within 5-7 business days.
ОReturn processing and crediting of funds is carried out within a working week from the moment of receiving the return at the factory.
You can use the "Easy Return" service from Nova Poshta, which is free of charge.
For the convenience of our Clients, we also support the "Easy returns" service from Nova Poshta.
Important to know:
Cost - this service is free for the buyer Term - you can issue a return within 14 days after receiving the parcel (the term for exchange and return, which is established by law) Order status - the goods must have already been received and the initial delivery has been paid Regulation - you need to do this yourself via the Nova Poshta mobile application or in your personal account.
We always try to find a comfortable solution for our Clients.